Clear answers. A simpler next step.

Tell us which platforms and aspect ratios you need in your brief. Additional versions, captions, language options and cut-downs should be agreed before production so they can be included in the estimate.

When an approved payment gateway is enabled for the invoice currency, the private invoice page can show a payment button. If online collection is unavailable, contact the team for agreed payment instructions.

Yes. Explain your idea, intended readers, current manuscript stage and the help you need. Writing, editing, formatting and publishing support are different services, so we will define the work before confirming a proposal.

Share the website address, platform and the issues you need help with. An initial review may be needed to understand the setup and confirm whether we can support it and what work is required first.

Yes. Share the current website address and explain what is working, what needs to change and which systems it connects to. We will review the requirements before proposing a redesign or targeted updates.

Share the approved logo, colours, fonts, images and brand guidance you are authorised to use. Confirm any restrictions on people, music, product imagery or other material before production starts.

No. Recurring invoice schedules generate invoice drafts for review. Automatic card charging is a separate capability and is not enabled by this feature. The team reviews, issues and sends invoices through the normal process.

No. Publishing support helps with the agreed preparation or publishing tasks. Sales depend on factors such as the book, audience, distribution and promotion. The proposal should specify the deliverables and any separate marketing work.

Sign in to your client portal, open the project and review a milestone marked as awaiting approval. Approve it only after checking the deliverable, or request changes through the available project workflow. The decision is recorded with its date.

Sign in to the client portal, open Support tickets and describe one issue per ticket. Include the relevant page or project, what you expected and what happened. You can add supported attachments after the ticket is created.

Use the payment-proof option available for your invoice in the client portal, or contact the team with the invoice reference. A staff member must verify receipt before the payment is confirmed. Submitting a receipt alone does not mark an invoice paid.

Sign in to your client portal and open a support ticket with the page address, requested change and any relevant files. Keep separate issues in separate tickets so the team can track each request clearly.

Open the relevant project in your client portal and use its protected file-upload area. Add a project message explaining what you uploaded. Avoid sending passwords, card details or other credentials through public forms or ordinary project messages.

The timeline is confirmed in your proposal or estimate after the scope is reviewed. Content availability, approvals, integrations and changes can affect delivery. Your project area shows agreed milestones and updates.

The number and type of revisions are set out in the agreed scope. Feedback is most useful when it is collected into one clear list for each review round. Additional revisions or a changed brief may require a scope-change approval.

Ongoing maintenance is a separate service unless it is expressly included in your agreed package. Review the maintenance plan and its scope, billing period and response arrangements before you accept it.

Depending on the agreed plan, maintenance can cover website updates, checks, backups and a defined allowance for content changes or support. The selected plan and proposal confirm the actual work included.

Ask your project team for a scope-change request. It should describe the additional work, any added cost and the effect on delivery dates. Review and approve the request before the additional work proceeds.

Editing improves the writing, structure or correctness of the manuscript, depending on the agreed editing service. Formatting prepares the approved text for a particular print or digital layout. Tell us which stage your book has reached.

Tell us your audience, the main message, intended platform, desired duration and call to action. Include any approved script, brand assets and reference examples, and explain the style you are aiming for.

Prepare a short description of your business, your audience, the actions visitors should take, your preferred pages, and any existing logo, text or images. If something is missing, mention it in your brief so it can be included in the scope.

Send a summary of the book, its intended audience, approximate word count, manuscript stage and the services you need. Mention your target formats and deadline. Use the protected project file area for manuscript files after onboarding.

Your client portal lists invoices assigned to your account and provides an account statement. The statement summarises invoices, net payments and balances by currency. It is a summary, not a new payment request.

Your invoice clearly states its billing currency. Website prices are USD-first, with NGN available where offered. Any GBP or EUR figures shown as estimates are not a promise of checkout in those currencies. Confirm the invoice currency before paying.

Ownership and access should be agreed at the start and documented at handover. Tell us whether you already have a domain or hosting account. Do not send passwords through public enquiry forms or support messages.