POLICY DRAFT
Talk to us about a payment or project change.
This draft sets out a proposed process for cancellation and refund requests. The outcome of a request depends on the terms agreed in the project proposal and the circumstances of the payment. The site owner should review this policy before publication.
How to make a request
Email hello@prezedigital.com with your name, project or order reference, payment amount and currency, and the reason for the request. Do not send card numbers or security codes. If you have received a payment confirmation, include the reference needed to locate the transaction.
Project cancellation
Tell the business as soon as your circumstances change. Cancellation requests are reviewed against the agreed proposal, the work already undertaken and the current project stage. The business confirms the proposed next steps and any payment outcome for that particular request.
Changes instead of cancellation
A revised scope may be appropriate when the project requirements have changed. Contact the business before asking for different work so the effect on deliverables, timing and payments can be discussed and recorded.
Payment problems
If a payment appears duplicated, the amount or currency looks different from the confirmed checkout, or the payment status is unclear, contact the business with the reference. The transaction is checked against the order record and hosted payment information before an outcome is confirmed.
Currency information
The checkout supports NGN and USD. GBP and EUR display amounts are estimates and are billed in USD at checkout. Use the actual transaction amount and currency when making a payment query so the business can identify the correct record.
Any approved refund
If a refund is agreed, the business confirms the amount, currency and method for the relevant transaction. Hosted-provider processing and any payment-specific details should be explained when the request is resolved. This draft does not promise a fixed refund amount or processing period.
YOUR NEXT STEP
Send a payment or cancellation request.
Email hello@prezedigital.com with your project and transaction reference.